FREE SHIPPING $99+

FAQ

Can I pay for my order over the phone?

Yes.  You can call the storefront anytime during store hours (listed in the About Us section of our website).  Please have your credit card ready and available.  Note that phone orders will have a slight delay in processing time. 

Will I be charged sales tax on my order?

All residents within the state of Texas will be charged state sales tax on their purchases (8.25%).

Can I combine promo codes?

Stacking of promo codes is not allowed at this time.  Only one promo code per purchase is valid. 

Can I use promo codes on already discounted or sale items?

Promo codes will not apply to already discounted or sale items. If you do this, your purchase will be canceled and refunded back to you.

What if I forgot to use my promo code?

Promo codes can only be applied at the time of purchase.  If purchase has been completed, we can not go back in and apply any promo codes to the sale.

What if I bought something and then it goes on sale?

Sale and discount prices are only valid during the time of the sale.  If you would like to pay to return your item at your expense, and repurchase the item during the sale, you are more than welcome to.  

Where is my order confirmation?

You will receive an email at the address you provided at checkout with your order confirmation within 12 hours of ordering.  You will also receive an email with shipping and tracking updates when your item has been processed and shipped. 

When can I pick up my order?

If you selected local store pickup (Chandler, TX), please allow 24 hours for your item to be available for pickup. If you need it sooner, please call the storefront and be sure that you have proof of purchase available for the sales consultant.

Can I return or exchange sale or discounted items?

ALL SALE OR DISCOUNTED ITEMS ARE FINAL. This includes any and all discount promo codes used at the time of checkout. 

I received free shipping because I ordered $99+, but I need to return part of the order...

If you return a portion of your order that reached free shipping status, and that return brings your original total below the free shipping threshold ($99), shipping charges for your order will be taken out of your returned amount for said returned item.  

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